Business benefits of instructional design
Accelerating time to value for a new tool for methane leak detection
WHAT WE DID
When our utility client needed to implement a critical safety tool in the field, the company needed to quickly train its teams to use it safely and efficiently. See how our team leveraged instructional design expertise to develop custom learning modules, preparing utility organizations to use their new methane leak detection tool with confidence.
As one of the largest utility companies in the United States, SoCalGas has to prioritize the speed, scale and efficiency of its operations to meet overlapping project deadlines and comply with federal, state and local regulations.
At the same time, the company is working toward progressing ongoing sustainability initiatives while continually improving services for its residential and business customers. That’s a challenging balance to sustain. So when SoCalGas received and implemented a new methane leak detector in late 2021, the company turned to the Over J team for a modern training solution.
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As this tool was already deployed in the field, the department involved needed effective training for quickly upskilling its workforce and preparing them to use and troubleshoot this device in variable, potentially hazardous environments.
Understanding the context of our clients’ needs is critical to any project. In this case, we took the nature of the tool and the organization's need for highly accurate, reliable training into account. We started the project by establishing a shared goal with the project stakeholders – developing an effective e-learning course to effectively educate employees who would be using the RMLD-CS in the field.
As part of our e-learning consulting process, our lead instructional designer quickly determined that commonly used training methods wouldn’t be sufficient. Rather than relying on traditionally text-based, static guides, our team realized that a more dynamic e-learning solution would yield better training outcomes for the SoCalGas technicians relying on the RMLD-CS device.
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In the end, the Over J team delivered interactive training modules created using the Storyline 360 software. What was previously a one-dimensional text-based manual became a highly accessible and responsive training tool, uploaded to the learning management system, Cornerstone.
• Creative, scenario-based learning assessments
• Usage and troubleshooting instructions restructured for improved clarity
• Interactive, clickable elements to improve learning retention
• Updated images to better depict real-world scenarios
Accessible training options, designed for use on multiple devices
As happens with many of our projects, our team took the initiative to take the e-learning solution we designed to the next level.
Not only did we develop a modern, engaging solution to their team’s training challenges, but we also integrated mobile features to enhance usability in the field. Now, SoCalGas technicians can use mobile QR codes to access documentation on tool functionalities and to complete safety checks and sign-ins without a laptop or the hassle of manual paperwork.
That’s the benefit of working with Over J – our commitment to collaboration and innovation ensures we develop transformative solutions that drive your continued success.